From familiar routines to innovative approaches
Efficiency by remote control
From Julian to Thomas – the future of forklift driving? Maybe a bit like video games ...
“The strong combination of human drivers and artificial intelligence enables maximum flexibility and facilitates the transition to autonomous operation.”
Julian Westphal, CEO enabl Technologies GmbH
“Our forklift test drivers were initially skeptical of the innovative technology, but quickly realized its many benefits.”
Thomas Reppahn, Head of Operational Excellence Contract Logistics at DB SCHENKER
A true innovation in joint testing
Innovations arise when good ideas intersect with a pragmatic practical environment. A recent example is the deployment of a remotely controlled forklift offered by the German logistics startup enabl. We jointly tested the capabilities of this technology in a pilot project.
A solution for one of the key challenges in intralogistics
Warehouses around the world are meeting the ever-growing customer demands for higher throughput volumes, faster turnaround times, and minimized error rates using all means of logistical artistry. This holds true in the realm of intralogistics as well. For instance, forklift drivers are often insufficiently available due to personnel shortages and significant fluctuations in warehouse turnover, making planning challenging. Hence, DB Schenker quickly took notice of enabl’s remote forklifts.
Futuristic surroundings for maximum control
The remote forklift was tested in Hildesheim/Germany over five intensive days. The technical and operational feasibility of the solution is beyond doubt after these tests. The forklift operator sits at a remote control station equipped with a steering wheel, pedals, control units, a monitor, and a headset – offering a 360-degree plus 180-degree view, providing not only a panoramic view but also an overhead perspective. From there, they maneuver the vehicle from any location while the forklift itself operates in a different logistics facility, executing maneuver commands in real time via a constant network connection.
A spirit of innovation to serve our customers and employees
This technology is innovative in several aspects. Firstly, it addresses personnel shortages and enables flexible workforce planning. Additionally, it enhances the working conditions of forklift drivers. A remote operator’s workstation can be designed to be healthier and more ergonomic than the seat within the vehicle itself, and it could also employ drivers with mobility impairments.
Openness to new partnerships and innovative technology paired with good communication – with this mindset, DB Schenker has taken another step towards the future of logistics. For the benefit of our customers and the employees in the warehouse.
#WeKeepEuropeInnovative
Navigate the future –
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“Everyone will be affected by AI and almost everyone will work with it daily.”
Maik Schmidt, Technology Architect at DB SCHENKER
Redefining efficiency and expertise
Modern logistics are mostly driven by advances in IT, and AI could
be one of the biggest advancements we have seen in decades.
Many processes will become much more efficient than they are today, thanks to software solutions that were only a dream a few years ago. But another important power of artificial intelligence lies in its ability
to complement rather than replace human expertise.
AI technologies have the potential to automate repetitive tasks, freeing up human experts to focus on higher-level strategic thinking, creativity, and problem-solving.
This not only increases productivity but also enables humans to
engage in tasks that require emotional intelligence, empathy,
and critical thinking – qualities that machines cannot replicate.
In some ways, the AI revolution will resemble the transition phase
we experienced with the advent of the internet. Who still remembers
visiting a public library to borrow books you had to read and study to
obtain the information you needed? The internet and search engines have have made all this much easier and more efficient. AI solutions
will further simplify these processes.
Human authority always necessary
Human oversight will nevertheless be crucial. While AI technologies
can automate tasks and processes in logistics, human oversight
remains critical. Even the best artificial intelligence systems are still
unreliable in some cases.
For critical decisions, humans should always have the final authority
and be prepared to intervene when necessary. Despite all efforts,
most AI systems are still prone to bias and prejudice due to the data they were trained on.
#WeKeepEuropeInnovative – Impacts on the future world of work and people in logistics
Innovation – more than technology
“There is a clear shift towards digitalization in both operations and management, coupled with an increasing emphasis on sustainability and green practices."
Simon Körner, P&O Tribe Lead Employer of Choice Europe at Schenker Europe GmbH
How has the working environment in the logistics industry evolved in recent years?
The logistics industry has undergone a significant evolution with the wider adoption of advanced technologies such as AI, IoT, and automation. There is a clear shift towards digitalization in both operations and management, coupled with an increasing emphasis on sustainability and green practices. The integration of data analytics is critical to optimize processes and increase overall efficiency and customer centricity.
Which key qualifications do you consider particularly important and what skills do today's workers need, especially as technology evolves?
Key qualifications that are particularly important for logistics workers include strong organizational skills, problem solving, customer management abilities, and effective communication skills. In addition, knowledge of supply chain management, inventory control, and transportation logistics is essential for the success in our field. But also more transferable skills like empathy, change affinity and being authentic and a good listener will set workers apart.
As technology continues to evolve, workers will need to focus on developing skills around digital literacy, including proficiency in using logistics software, data analysis tools, and automation technologies. Being adaptive and willing to learn new technologies will become an especially important competitive advantage for workers. These skills will become increasingly important to navigate the complexities of the industry, while at the same time retaining our unique culture and team spirit.
What are the hot topics in the changing world of work right now from an HR perspective?
From an HR perspective, hot topics in the changing world of work include promoting flexibility, enhancing employee well-being and mental health support, fostering diversity and inclusion initiatives, and developing solutions for effective remote work engagement, such as robust onboarding processes. These initiatives aim to adapt to evolving workforce needs and maintain a positive organizational culture.
What would be your personal advice to someone starting in the logistics industry?
Be curious and open to what is ahead of you. The logistics industry is in a phase of global fundamental changes, not only around sustainability. And these changes open up so many opportunities to learn and gain experiences. Our industry is making things happening for the world, as we move goods from A to B. As the slogan says: #WeKeepEuropeMoving, and we are moving forward. The logistics industry is down to earth, with a highly ingrained customer-centric DNA. The enthusiasm and engagement of our people to make things happen for our customers is really inspiring and worth checking out. Working in diverse Teams that support each other is a key strength of DB SCHENKER. We live our one team one goal value every day. At DB SCHENKER we push for a green future and are pioneers in applying many innovations like bio fuel flights or hydrogen/e-trucks. As already mentioned in this interview, it is extremely important to keep our employees upskilled and ready to be successful in their work at all times. Next to a huge variety of jobs and roles, development and career opportunities DB SCHENKER provides truly global opportunities to broaden your perspective and experience.
Everyone's talking about AI. How do you think it will change the way people work?
AI holds transformative potential for us, enabling faster and better decision-making, improving customer service, mitigating risks, accelerating innovation, and personalizing solutions. Embracing AI technology can reshape how people work, enhancing efficiency and unlocking new opportunities for growth. Overall, artificial intelligence brings opportunities to transform the way people work by increasing efficiency, productivity, and job engagement, as well as enabling more personalized and flexible work experiences.
#WeKeepEuropeInnovative
Can't wait? We've got more in store!
Satisfy your hunger for innovation with past versions of our Innovation Insights.
In the 11th edition, we bring you the latest insights around digital warehousing, transport optimization, and the first 40-ton hydrogen-powered truck.
The 12th edition of the Innovation Insights highlights key topics such as digital ergonomics, innovation trends, and sustainable logistics.
Always moving – other solutions by DB SCHENKER
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